Refund policy

Refund & Return Policy

We want you to have a smooth shopping experience. Please note that our return and refund policy follows the guidelines of our fulfillment partner, who handles the processing and shipping of your orders.

  1. Change of Mind
    • Returns or refunds due to change of mind are not accepted.
    • Please review product details carefully before placing your order.
  2. Damaged, Incorrect, or Missing Items
    • If your order arrives damaged, incorrect, or with missing items, please contact us within 30 days of delivery.
    • Photo or video evidence will be required for approval.
    • Once approved, we will provide a full refund or send a replacement at no extra cost.
  3. Shipping Delays
    • If your package does not arrive within the expected timeframe (45 days for U.S., 60 days for most countries, 110 days for Brazil), we will provide a refund or replacement.
  4. Delivered Orders
    • Orders marked as delivered by the carrier cannot be refunded.
    • If you did not receive the package, a non-delivery certification from your local post office may be required.
  5. Order Cancellations
    • A full refund is available if the order is canceled before it is processed or shipped.
    • Print-on-Demand and preorder items cannot be canceled once payment has been made.

We strive to provide excellent service and will always do our best to resolve any issues promptly. If you have questions about our policy, please contact our customer support team.